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I'm not sure about AX 2012, but in previous versions emails are not sent immediately, but rather stored for asynchronous dispatch which is performed by a batch email processor. Go to Administration/Periodic/Email-Processing/Batch to setup one. Make sure that you have an AOS that is assigned to execute batch jobs of the corresponding batch group. Note that an empty batch group (if you use one) must also be assigned to a batch server.
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