Источник:
https://blogs.msdn.microsoft.com/axs...for-operation/
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The emails notification will not be send if email template will not be set up on the workflow configuration: Depend on if the workflow is global or company related there are different ways you need to set it up: For the company related workflow you need to set it up in: Organization administration > Setup...
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Источник:
https://blogs.msdn.microsoft.com/axs...for-operation/