msdyncomm: Illinois Reforms Criminal Justice with Cloud-based Information System - Microsoft Dynamics CRM

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Источник: http://www.youtube.com/watch?v=LVsCp...=youtube_gdata
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Illinois Reforms Criminal Justice with Cloud-based Information System - Microsoft Dynamics CRM

Illinois Department of Corrections (DOC) protects the public from criminal offenders through incarceration, supervision, and rehabilitation. Originally designed for 34,000 inmates, the system now handles more than 49,000. The DOC is continually striving to improve recidivism rates by offering rehabilitation programs to inmates and helping the 28,000 parolees under its watch make a successful re-entry into society.Governor Pat Quinn has promoted a vision for reforming the DOC to improve public safety and criminal justice in the state. He has signed legislation that aims to amend sentencing credit guidelines and enhance programs for assessing and reforming inmates.* * This cutting-edge technology will give Illinois one of the most advanced criminal justice information systems in the country. It will save Illinois' taxpayers millions of dollars while increasing public safety throughout the state. * Pat QuinnGovernorIllinois * Implementing these statutes would have been extremely difficult using existing technology systems. The DOC used offender management technology from the 1980s that consisted of a mainframe system and 41 disparate applications. The system didn't conform to modern corrections science practices. It also didn't allow users to run aggregate analyses, for example to discover likely candidates for transfer in order to free up beds in the minimum security block. Such analyses required submitting a request to IT. Fulfilling the request could take a month or longer, by which time the population had already turned over significantly, with 200 to 500 intakes and releases occurring daily statewide.The system had also become unreliable and extremely costly to use and maintain. This, combined with the fact that critical offender information was scattered across so many different applications, put inmates and staff at risk.Herbert Quinde, Chief of IT Policy and Planning for the state of Illinois, elaborates: "Our number-one concern in a prison environment is the safety and security of offenders and staff. Continual turnover in our population keeps prison staff in constant learning mode. Gaining a snapshot of a particular inmate and whether they posed a particular threat or were vulnerable in some way required guards, medical and administrative personnel, counselors, and other staff to access 17 mainframe screens and numerous other applications. Managing the movement of hundreds of inmates safely was like a contest of multi-level chess."In the 2009--2010 timeframe, the state evaluated its technology landscape with the goal of significantly modernizing the DOC's offender management capabilities, ensuring stable corrections operations, and earning public trust.After evaluating 20 possible solutions, the DOC selected Microsoft Dynamics CRM Online to manage its offender population statewide. The DOC's offender management solution, called Offender360, centralizes all information and intelligence on offenders to help staff make better, more informed decisions regarding placement, rehabilitation, and release. Offender360 relies on Microsoft Dynamics CRM Online and Microsoft SharePoint.Customer relationship management (CRM) software from Microsoft is a great match for the DOC's requirements. "Our needs come down to case management, essentially, tracking an offender through a process during and after their incarceration," says Quinde. "Microsoft Dynamics CRM supported case management without the need to code a lot of integrations. Within just a few weeks, we build the pilot prototype."To help reduce the maintenance and storage burden that paper-based forms and records cause and to further centralize information access, the DOC integrated Microsoft SharePoint for document management. Says Steven Matthews, Chief Information Officer for the DOC, "The integration lets us store, access, and manage records and forms easily from within Microsoft Dynamics CRM."Learn more at: http://www.microsoft.com/en-us/dynam...d=710000002152
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Источник: http://www.youtube.com/watch?v=LVsCp...=youtube_gdata