Microsoft Dynamics CRM Team Blog: Microsoft Dynamics CRM Quick Reference for customer service reps

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Источник: http://blogs.msdn.com/b/crm/archive/...vice-reps.aspx
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Applies to: CRM 2013 and CRM Online Fall ’13.

Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps.

For more help, see Service Best Bets in our Customer Center.

Thanks,
Manjinder Kaur
Technical Writer
Microsoft Dynamics CRM




Источник: http://blogs.msdn.com/b/crm/archive/...vice-reps.aspx